Zenless Zone Zero crash and freeze checklist for PC

Separate the symptom before troubleshooting:

• A crash means the client closes unexpectedly.
• A freeze means the client stops responding.
• A black screen means the game window shows no picture.

These descriptions help identify the issue being reported. The support page does not assign a separate procedure to each symptom.

The HoYoverse Help Center page for freezing, crashing or black screens^[1] lists the following checks:

1. Adjust the in-game display settings. The page gives Windowed Mode or a different resolution as examples.
2. Change the graphics quality level. The page gives changing between Low and High as an example.
3. Log out, check for updates and verify the game files.
4. Clear the cache and close unnecessary background applications.
5. Update the operating system.
6. Use the game's built-in repair function if needed.

The page describes these as troubleshooting steps. It does not report a success rate or guarantee that they will stop a crash. The current installed client build was not checked for this article, so the support page's wording should not be treated as a verified inventory of today's menus.

If contacting support, the same page asks for:

• in-game UID
• device model
• GPU and CPU
• operating system version and RAM
• internet service provider
• a screen recording or video of the issue

This page covers crashes, freezes and black screens. It does not diagnose ordinary stuttering or rank graphics settings. No local crash reproduction or stability test was performed for this article.

1. How can I fix Zenless Zone Zero freezing, crashing, or black screen issues?^[1], HoYoverse Help Center, updated October 13, 2025, checked September 20, 2026.